Privacy Policy — Logistic Hub Nepal
Effective Date: September 2026 | Application: Logistic Hub Nepal
1. Introduction & Scope
Welcome to Logistic Hub Nepal (operated by Logistic Hub Nepal / Atithisewa Technology). Logistic Hub Nepal is a digital freight matchmaking and transport coordination platform connecting Commercial Cargo Shippers (Businesses), Commercial Fleet Owners (Transporters), and Verified Commercial Drivers across Nepal.
This Privacy Policy explains how we collect, handle, store, and protect your information across our mobile applications and web portals in accordance with the laws of Nepal, Nepal Rastra Bank (NRB) Payment System directives, and Google Play Developer Data Safety standards.
2. Who May Use Logistic Hub Nepal
Logistic Hub Nepal is strictly a B2B and commercial transport platform intended for verified commercial drivers, transport fleet operators, and registered businesses. Our services are not intended for consumer social networking or individuals under 18 years of age.
3. Chat and Communication Services
Our application includes operational communication channels between matched shipment participants:
- Text Messaging: Real-time coordination of pickup schedules, route updates, and loading bay instructions.
- Photos & Attachments: Proof of Delivery (PoD), consignment condition photos, and loading receipts.
- Voice Audio Notes: Short operational audio messages between drivers and fleet managers.
- Voice & Video Calls: Direct real-time audio/video calls for urgent dispatch clarification.
4. Safety, Security & Automated Content Screening
To protect users from fraud, harassment, and security threats, communications are processed through tiered security layers:
- Automated Pattern & Security Checks: Text messages and attachments are screened by automated software systems to detect spam, malicious links, abusive behavior, and fraud patterns.
- Selective Moderation: Where suspicious activity or severe policy violations are triggered, content may be reviewed through automated moderation technologies or authorized administrative inspection.
- User Reporting & Blocking: Users can instantly report inappropriate content or block counterparties directly within the chat interface. Blocked users cannot message or call you.
- Live Calls Isolation: Live voice/video streams are never routed through moderation or transcription servers; calls are handled strictly as encrypted real-time media streams.
5. Anti-Circumvention & Platform Protection
To maintain escrow protections, dispute insurance, and platform safety, in-app communications are automatically monitored for unauthorized off-platform payment solicitations, contact sharing for fee evasion, and platform disintermediation. Accounts engaging in off-platform fee circumvention may be subject to warning or suspension.
6. Location Telemetry & Driver Road Safety
Active Shipment Location Disclosure:
“Logistic Hub Nepal tracks precise vehicle location during active freight trips to verify route milestones and provide live tracking to the contracting shipper. Tracking runs strictly during active assignments and is never sold to commercial advertisers.”
In compliance with transport safety laws, the mobile application monitors device speed and automatically locks the chat keyboard whenever vehicle speed exceeds 10 km/h to prevent distracted driving accidents. Drivers must stop safely to compose messages.
7. Media Storage & Access Control
Media files, consignment photographs, and audio notes are stored in private, access-controlled object storage. Files are accessed via temporary, short-lived pre-signed URLs (15-minute validity) generated exclusively for authenticated shipment participants. Media is protected at rest using industry-standard storage security controls.
8. WebRTC Calling & Media Transport
Voice and video communications use encrypted WebRTC media transport, including DTLS-SRTP protocols, where supported by the client connection. Signaling is coordinated through authenticated, time-limited tokens via our secure WebSocket infrastructure.
9. Security, Audit & Activity Logging
To resolve billing disputes, investigate safety incidents, and prevent fraud, our system maintains immutable activity audit logs (request timestamps, actor IDs, IP origin, dispatch status changes, and moderation reports). Passwords, MPINs, and payment card details are never logged and are strictly masked.
10. Information We Collect (Strict Minimization)
We collect: Name, verified mobile phone number (+977), account role, operating hub, commercial vehicle specifications (capacity, plate number, dimensions), and shipment records.
Data We Do NOT Collect:
We do NOT collect citizen cards, National IDs (NID), or vehicle Bluebook photos. No payment card CVVs or bank MPINs are ever intercepted or retained.
11. Payment Gateways (eSewa & Khalti)
In-app wallet top-ups and platform service fees are processed via Nepal Rastra Bank (NRB) licensed Payment Service Providers (eSewa Ltd. and Sparrow Pay Pvt. Ltd. / Khalti). All financial credential entry happens on the isolated payment gateway screens.
12. Data Retention & Lifecycle
Active account information is maintained while your account remains active. Shipment records, messages, and PoDs are retained for operational and dispute-resolution periods. Ephemeral tracking breadcrumbs are aggregated and purged from active operational logs after 90 days.
13. Account & Data Deletion Rights
In-App Deletion: Profile > Settings > Account Security > Delete Account.
Web Deletion Portal: In compliance with Google Play requirements, users can request account deletion online at https://logistichubnepal.com/account-deletion or via [email protected].
14. Contact & Compliance Desk
Entity: Logistic Hub Nepal (Atithisewa Technology)
Headquarters: Bharatpur-9, Gondrang, Chitwan, Bagamati Pradesh, Narayani, Nepal
Compliance Email: [email protected] / [email protected]
Official Website: https://logistichubnepal.com